Privacy Policy

Last Updated: January 2026

Learn about our privacy policy and how we protect your information at Entel Connect:

Protecting your personal information is important to Entel Connect, which is why we safeguard your personal data and comply with the national legislation in force on this matter. Personal data corresponds to any information related to a person that identifies them or makes them identifiable. For this reason, we want to inform you about the processing we may carry out with your personal data, so that you are aware at all times:

Principles of the Policy

The use that Entel Connect makes of your personal data will be governed by the following principles:

  • Legality or Lawfulness: The processing of personal data may only be carried out when there is legal authorization or the consent of the data subject.
  • Purpose: Personal data must be used only for the purposes for which it was collected.
  • Proportionality: Personal data must be collected and processed only to the extent necessary in relation to the purposes of the processing.
  • Data Minimization: Only the data strictly necessary to fulfill the purposes for which it was collected may be requested and collected.
  • Temporality: Personal data must be retained for the necessary time, considering the purpose or any legal requirement.
  • Quality: Personal data must be accurate, complete, up to date, and truthfully reflect the actual situation of its data subject.
  • Accountability: When processing the personal data of its clients, Entel Connect is legally responsible for complying with the principles, obligations, and duties in accordance with the law.
  • Security: The processing of personal data must be carried out using technological tools that have adequate and sufficient security measures, in order to prevent the unauthorized processing of data, and to prevent its loss, deterioration, leakage, or destruction, under a proper risk management organization.
  • Confidentiality: Entel Connect undertakes to keep personal data confidential and reserved.

Entel Connect Commitments

We will use your personal data in those cases where its processing is necessary for the performance of the contract, for the fulfillment of the purposes for which we have requested your consent, or for the fulfillment of legal obligations.

At Entel Connect we undertake to keep your personal data confidential and reserved. However, in compliance with legal obligations, we may be required to disclose your data upon judicial requirements and requirements of the State administration, without it being necessary to have express consent for this, when the requests for personal data meet the minimum requirements established in the laws.

In any case, Entel Connect will review the background associated with the authority's requirements, and if necessary will request clarifications, with the aim of safeguarding the privacy of the personal data of its Clients and/or Users.

Entel Connect is responsible for processing your personal data in compliance with the legal regulations in force. For this reason, it will make its best efforts to ensure that the stored personal data is accurate, complete, and up to date in relation to the purposes of its processing. In this way, it must be modified or deleted when it no longer fulfills its purpose.

What we use your data for and how

Cookies: Entel Connect will use them to: (i) allow information to be remembered so that the user accesses the service with certain characteristics that may differentiate their experience from other users; and (ii) track online activity, so that third parties may offer advertising. These cookies may share that information with other organizations or companies. You can review our cookie policy in the Cookie Policy.

We store your information securely

At Entel Connect we take all necessary measures and controls to prevent unauthorized access, the loss of personal information, and others. All platforms and storage systems are under data protection models and standards in line with international practices and the regulations in force on these matters, which makes it possible to safeguard the integrity, confidentiality, availability, and resilience of the data processing systems.

At Entel Connect, along with dedicating ourselves to the strengthening and security of our information systems and cybersecurity, we also ensure the quality of the data and take the necessary precautions so that any use made of it is responsible and fully safeguards the rights and privacy of individuals.

Your Rights

  • Right of Access: You have the right to request and obtain from Entel Connect confirmation as to whether your personal data is being processed by it, and if so, to access said data.
  • Right of Rectification: If the information we store is inaccurate, outdated, or incomplete, you have the right to request its rectification.
  • Right of Cancellation: You have the right to request the deletion of your data.
  • Right of Objection: You have the right to object to the processing of your personal data.
  • Right of Portability: You have the right to obtain a copy of your data in a structured electronic format in order to transfer it to another controller.
  • Right of Erasure: You have the right to request the definitive deletion of your personal data when it is no longer necessary, consent is withdrawn, the use is unlawful, or by objection, guaranteeing greater control and privacy.
  • Right of Blocking: You have the right to temporarily suspend the processing of your data when its accuracy is doubtful, cannot be established, or its validity is questionable.